1. Introduction
Your privacy matters to us. This Privacy Policy explains what personal information Lap Zoo ("we", "us", "our") collects, how we use it, who we share it with and the choices you have. By using our website, browsing our products or placing an order, you agree to the practices described here. If you disagree with any part of this policy, please stop using the website.
2. Information We Collect
Information you give us
- Your name, email address, phone number and delivery or billing address when you place an order or create an account
- Messages and details you send through our contact forms or by email
- Preferences, reviews or feedback you choose to share
- Newsletter subscription details, if you sign up
Information collected automatically
- Device and browser type, operating system and screen size
- IP address and approximate location
- Pages visited, time spent, links clicked and referring website
- Cookie and similar technology data (see Section 6)
Payment information
Payments are handled by trusted third-party payment providers. We do not store your full card number or security code on our servers. We may receive limited details, such as the payment status and the last four digits of your card, to manage your order.
3. How We Use Your Information
We use your information to:
- Process, deliver and confirm your orders
- Provide customer support and answer your questions
- Manage your account and personalise your experience
- Send order updates, receipts and important service messages
- Send promotional offers and newsletters, where you have agreed or where the law allows
- Improve our website, product range and buying guides
- Detect and prevent fraud, abuse and security threats
- Meet legal, tax and accounting obligations
4. Legal Basis for Using Your Data
Where privacy laws require a legal basis, we rely on one or more of the following: performing a contract with you, your consent, our legitimate interests in running and improving the business, and compliance with legal obligations. You may withdraw consent at any time without affecting earlier processing.
5. Sharing Your Information
We do not sell your personal information. We share it only when necessary, with:
- Delivery and logistics partners to ship your order
- Payment processors to complete transactions securely
- Technology and hosting providers that keep our website running
- Analytics and marketing providers that help us understand site use and reach interested customers
- Professional advisers, authorities or courts when required by law or to protect our rights
These parties may only use your data to provide services to us and are expected to protect it appropriately.
6. Cookies and Tracking Technologies
Cookies are small files stored on your device. We use them to:
- Keep the website working, such as remembering your shopping cart
- Remember your preferences
- Measure traffic and understand how visitors use the site
- Show relevant offers and measure their effectiveness
You can control or delete cookies through your browser settings. Blocking some cookies may affect features such as checkout.
7. Data Retention
We keep your information only as long as needed for the purposes in this policy. Order and invoice records are kept for the period required by tax and accounting laws. Marketing data is kept until you unsubscribe or ask us to delete it. When data is no longer needed, we delete or anonymise it.
8. Data Security
We use reasonable technical and organisational measures to protect your data, including secure connections, restricted access and regular system updates. No online service can be completely secure, so we cannot guarantee absolute protection. Please use a strong, unique password and keep your login details private.
9. International Transfers
Our service providers may be located in other countries. When your information is transferred abroad, we take steps to ensure it remains protected in line with applicable data protection laws.
10. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data
- Restrict or object to certain processing
- Receive a portable copy of your data
- Withdraw consent at any time
- Opt out of marketing messages
To exercise these rights, contact us using the details in Section 14. We may need to verify your identity before acting on a request, and we will respond within the time required by law.
11. Marketing Communications
You can unsubscribe from promotional emails at any time by using the link at the bottom of any message or by contacting us. We will still send essential messages about your orders and account.
12. Children's Privacy
Lap Zoo is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with data, please contact us and we will delete it promptly.
13. Third-Party Links
Our website may link to external sites, such as brand pages or review sources. We are not responsible for their content or privacy practices, and we encourage you to read their policies before sharing any information.
14. Contact Us
If you have questions, concerns or requests about this Privacy Policy or your personal data, please reach out.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The "Last Updated" date at the top shows when it was last revised. Continued use of the website after changes are posted means you accept the updated policy.